Operations Analyst - Product Manager | The Bank of New York (BNY Pershing)
May 2024 - Aug 2024
- Overall, it was an incredible experience to delve into finance and fully immerse myself in the fintech world. I gained a lot of valuable insights about my role too!
- I was part of the Lending Services department, specifically the Non-purpose lending and Margin loans team. I led the launch of LoanAdvance (our product📌), which boosted customer adoption and increased revenue! On my first day, I automated email 📧 processes to Broker Dealers (from JP Morgan, CITI banks, and more) with a Python script🐍 , completing a task in an hour that was supposed to take four days.
- I conducted database testing to help release our new product using agile methodologies, researched and contacted our IBD (Individual Broker Dealers) clients, and cleaned up NPL accounts and pledged collateral to reduce the inflated credit line
- Besides work, I joined a robotics 🤖 team within BNY and am absolutely loving it! I’m also super excited for an upcoming case competition :)
UX Researcher - The Wond’ry | Vanderbilt University
Sep 2023 - May 2024
- Our goal was to create an app called Vandy Stay, designed to help college students find summer housing☀️🏡 for their internships or research projects. My job as an UX researcher was to conduct user🧍🧍♀️🧍♂️interviews, usability testing, data analysis, and competitive analysis to ensure that the final product meets user needs and provides a positive user experience!
- I used Figma and learned a lot about user experience and design during this project!
- This experience is why I chose Product Management over any other field. I discovered my passion for working on products that make a real impact‼️. I love using and improving products, and I enjoy finding creative solutions to user problems
Business Analyst | Project V Consulting
Sep 2023 - Feb 2024
- Our client wanted to launch a DEI-focused product📌 to universities by hosting different programs, events, and talks. I took charge of the finance side and conducted comprehensive market analysis to identify opportunities for launching a DEI-focused product targeting universities. I designed and executed surveys to gauge student interest in DEI-related topics, ensuring the program’s relevance and appeal!
- On top of that, our team developed a detailed cost analysis for the entire program, optimizing budget allocation and maximizing ROI. Within our team effort, I identified and established key contacts within universities to effectively promote and sell the DEI program, fostering strategic partnerships. As the business analyst, I spearheaded the creation of programs, talks, and events to bring DEI🌏 initiatives closer to university communities, enhancing institutional engagement and impact :)
Management Consultant | FTI Consulting
May 2024
- Impact Summer Leadership Program
- It was a way to introduce myself into this management consulting world! I networked with a lot of people and learned a lot about their work and day-to-day life☀️
College Admissions Consultant | Dewey Smart
Jul 2023 - Present
- I help high school students write their college essays & get into amazing colleges! If you have any questions about that, please email me to discuss more 😀
Software Developer/Full Stack Technical Web Developer | Hana Tour & Taxi
Aug 2023 - Dec 2023
- I developed and launched a user-friendly website for Hana Taxi & Tour Company. As the only intern in my team, I created and improved the online reservation system, making it easier for customers to book tours.
- Within our team, I worked with different teams to add new features, such as tour package options and real-time availability! I also optimized backend processes to ensure faster website load times, enhanced the overall user experience, making the booking process smoother and more intuitive, and integrated customer feedback features to continuously improve the website.
- Implement responsive and user-friendly interfaces using modern HTML, CSS, ****and JavaScript frameworks
Business Analyst Intern | Hilton Grand Vacations
May 2023 - Aug 2023
- I analyzed guest data and booking trends, providing insights that increased occupancy rates by 20% and reduced guest complaints by 15% within three months 😆
- On top of that, I developed and automated reporting dashboards, enhancing data accuracy by 30% and reducing report generation time by 50%, significantly improving operational decision-making📍
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Undergraduate Student Researcher - Data Analyst | Vanderbilt University Department of Physics & Astronomy
- Conducted in-depth data analysis on the gravitational waves and pulsar candidate searching, extracting meaningful insights from complex datasets to inform decision-making and project development
- Developed data collection protocols and workflows to streamline the process and maximize data integrity
- Collaborated with interdisciplinary team members to understand project requirements and align data analysis outputs with research objectives